The safety of our consumers is a top priority. It always has been, and it always will be. Recently, we voluntarily initiated a recall of some Jif products. We did so proactively out of an abundance of caution and concern for the safety of consumers.

We are committed to reimbursing affected consumers. Due to high contact volume at our call centers, we have developed a Recall Contact Form to help expedite support. Please find a link to the form below where you will be able to provide your contact info and product information to confirm appropriate reimbursement.

Recall Contact Form

We encourage consumers to use the following information on U.S. impacted product to determine whether they have impacted product in their possession. This information can be found on the product packaging.

The first seven digits of the product code range for the impacted products are 1274425 – 2140425. The last three numbers of the Product Code must be 425 in order to be included in the recall. If the last three numbers of the Product Code are 006, the product was produced at our Memphis facility, which was not impacted by the recall.

After submitting your recall form, if your product is impacted, please dispose of it immediately.

Consumers who have questions or would like to report adverse reactions please contact us through jif.com/contact-us or 800-828-9980 M-F 8:00am – 5:00pm EST. Due to high call volume at our call centers, our online contact form may be faster. You can also visit our Frequently Asked Questions page for our most commonly asked questions regarding this voluntary recall.

WHAT HAPPENED: As part of our standard control processes, we identified that an equipment issue may have allowed water to enter and remain in our production environment. This could have provided a potential source for bacteria to be introduced to our system. We immediately instituted corrective action, repairing the equipment and destroying product. We also conducted extensive cleaning and sanitation throughout our facility.

WHY?: Raw agricultural products, including peanuts, can carry natural pathogens. We employ strict food safety practices to prevent those pathogens from remaining in finished product. Without exception, every single lot of peanut butter we produce is tested. Our systems are designed to proactively detect pathogens in the manufacturing process. In the rare instance our standards are not met, we destroy the product as well as product produced immediately before and after.

WHAT WE’VE DONE: Following this voluntary recall, we use these systems to ensure we have addressed the issue. The FDA also collected environmental samples as part of its recall investigation and communicated to us that these samples were negative for Salmonella.

OUR COMMITMENT TO YOU: When anything potentially compromises our commitment to consumer safety, we act decisively as we have in this case. Following this work, we are confident in our response to the recall and our continued ability to deliver quality products that our consumers love.